PRIVACY & COOKIE POLICY
Patricia Smith, trading as La Chapellenie (“the site-owner”) Siret number 93291555600017
Responsibility
By accessing this site, you are informed that the use of the Internet requires compliance with a set of legislation relating in particular to copyright and the Data Protection Act.
Copyright
In application of the French Intellectual Property Code, reproduction for use other than private use, sale, distribution, publication, adaptation or communication, partial or complete, of data (presentation, layout of the site, photos, texts and illustrations protected by copyright) are strictly subject to the prior written authorization of the site-owner.
Information technology and freedoms
Any user who has submitted directly or indirectly nominative information has a right of access and rectification in accordance with law n° 7817 of 6/01/78 (Data Protection) with the site-owner.
Protection of personal data
Identity of the data controller
The Site is published by the site-owner.
Access to the website and use of its content are subject to the terms of use described below:
Nature of personal data
“Personal data” means any personal information that you are likely to share with the site owner and which may allow the latter, directly or indirectly, to identify you as a natural person, for example when visiting a website, requesting information, booking a room or other services.
Personal data collected
You may be asked to provide your personal data when you browse the website. The mandatory or optional nature of the requested information is indicated to you during collection by an asterisk "*". The requested information indicated by an asterisk is mandatory because it is essential for processing your various requests. The other
information is intended to get to know you better and improve the services offered to you. It is, therefore, optional. The site-owner collects and processes in particular your surname, first name, email address, billing address, telephone number, IP address, connection data and browsing data, your preferences and interests (preferred room, type of stay, etc.), your online reviews.
When is your personal data collected?
You browse the website (IP address and Cookies) and view products or services;
You share your observations/comments with the site-owner via questionnaires or contact forms;
You send the site-owner an electronic message;
You ask for a quote.
Data storage
The information collected is stored in our reservation system.
This database includes: guest names, addresses, telephone numbers, job titles, company names and credit card details. We may also record other information such as your preferences regarding rooms, meals, beverages and other services as well as your stay history with us.
Purpose of data collection
Through the website, the site-owner collects data about you which is strictly necessary for
the following purposes:
In order to manage your requests for information and reservations;
To improve and personalise the services of the site-owner in order to facilitate your navigation on the website;
To manage and monitor the entire customer relationship;
To manage all your access requests in accordance with the legislation in force;
Manage unpaid debts and disputes;
Measuring quality and satisfaction.
If you do not provide the mandatory information, your request will not be processed.
Commitments of the site-owner regarding the protection of personal data
Transparency and purpose:
No personal data is or will be collected without your knowledge. The optional or mandatory nature of the information to be communicated to the site-owner as part of the collection carried out on the website will be indicated to you in advance, via the presence of the symbol "*" asterisk. The site-owner collects and processes your personal data only for the purposes described in these Legal Notices.
Proportionality and relevance:
The site-owner only collects and processes the personal data necessary for the proper processing of your request or the personalisation of the services offered to you.
Data storage time:
The site-owner only keeps your personal data for the period necessary for their processing in accordance with what is provided for by applicable law.
Security and Privacy:
The site-owner undertakes to take the necessary measures to guarantee the confidentiality of the data and not to disclose it to unauthorised third parties. We may be required to transmit your personal information to local authorities, if this is required by law or as part of an investigation and in accordance with local regulations.
Like most websites, certain information is automatically recorded via protocol. This information includes protocol (IP) addresses, browser type, Internet service provider, referring and exit pages, operating system, date, time, and
Clickstream data. Cookies do not record information provided by users during an online booking or when registering a customer account. Cookies identify your browser rather than you and cannot be sufficient by themselves to reveal your identity.
Respect for your rights:
You are informed of your rights of inquiry, access, rectification and opposition for legitimate reasons as well as your right to object to commercial prospecting in accordance with the provisions of law n°78-17 of January 6, 1978.
Rights of access, rectification and opposition:
In accordance with Law No. 78-17 of 6 January 1978 relating to Information Technology, Data Files and Liberties, you have the right, upon simple written request, to access and rectify information concerning you. You may also, for legitimate reasons, object to the processing of data concerning you. To exercise one of these rights and obtain communication of information concerning you, simply contact the site-owner at bonjour@lachapellenie.com or 7 rue du Consulat, 46100 Figeac, France.
Cookies
When consulting the website, certain information relating to the navigation of your terminal may be recorded in files called "Cookies" installed on your terminal. A cookie is a small text file saved in a dedicated space on your terminal's hard drive when you consult an online service using your browser software. It allows its issuer to identify the terminal in which it is saved, for the duration of the cookie's validity or registration. The cookies that site-owner issues are used for the purposes described below, for the duration of validity of the cookie concerned, subject to your choices resulting from the settings of your browser software used during your visit to the website and the settings of which you can modify at any time.
Cookies from partner companies (third-party cookies) may be placed on your computer via the pages of the website. Only the issuer of a cookie can read or modify the information contained therein.
Different types of cookies are used on the website, they have different purposes.
Some are necessary for your use of the website.
Analytical cookies
These are cookies that allow the site-owner: to generate statistics and the various elements making up the website (sections and content visited, paths) in order to improve the browsing experience offered.
Cookies and machine identifiers for the purpose of securing transactions
We inform you that when you place your order, the site-owner, or its service providers acting on its behalf, may place cookies or collect information relating to your terminal, in particular information (technical security attributes) necessary for the recognition of equipment (computer, tablet or mobile phone) in order to allow the identification of your equipment for the purposes of securing transactions in your interest.
Your choices regarding cookies
There are several options available to you for managing cookies. Any settings you make may change your internet browsing and your access conditions to certain services requiring the use of cookies.
The choices offered to you by your browser software
You can customise your internet browser (Google Chrome, Internet Explorer, Mozilla Firefox, etc.) so that cookies are saved on your device or, on the contrary, so that they are refused.
Refusing cookies
If you refuse the recording of cookies, certain functionalities, such as identification / connection to your personal space, personalisation of your navigation (choice of favourite language for example) will no longer be available.
For more information about cookies
The site-owner invites you to consult the CNIL website at the following address:
https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
Referral to the Consumer Ombudsman
In accordance with Articles L. 616-1 and R. 111-1 6° of the Consumer Code, the customer is entitled to contact the Tourism and Travel Mediator, whose contact details are currently as follows:
Tourism Travel Mediator
MTV Tourism Travel Mediation
BP 80 303
75823 Paris Cedex 17